Refund&Exchange

Terms & Conditions:

-All orders are dispatched in 3 to 10 working days.

-Orders submitted Thursday after 12 PM, Friday & Saturday will be processed Sunday morning.

-We deliver all over Egypt.

-Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item.

-If for any reason your order doesn’t arrive safely we’ll refund or replace your order in the same week.

-for any inquiries you can always reach us on Instagram or on our email: info@flowcreationseg.com


Each piece is thoughtfully created to add character to your home. Your satisfaction is important to us, and we kindly invite you to review the following policy to help us serve you better.
Due to the fragile nature of our products, refunds or exchanges are only accepted if an item arrives defective or damaged during shipping. You have 24 hours from the time of delivery to contact us and request a return or exchange.

Please note that shipping companies do not allow packages to be opened at the door. We kindly ask you to accept your shipment, open it, inspect it, and try the product at home. If you notice any issues or have concerns, please reach out to us within 24 hours of receiving your order.

To be eligible for a refund or exchange, the product must be returned in its original condition with full original packaging, to ensure it reaches our office safely. Refunds are done via Instapay.

We also kindly encourage you to carefully review product dimensions before purchasing to ensure they are suitable for your space and to help minimize the need for exchanges.


تم تصميم كل قطعة بعناية لتضيف لمسة خاصة إلى منزلك. رضاك هو أولويتنا، ونرجو منك الاطلاع على السياسة التالية لمساعدتنا على خدمتك بالشكل الأمثل.
نظرًا للطبيعة الهشة لمنتجاتنا، فإننا نقبل الاستبدال أو استرداد الأموال فقط في حال وصول المنتج به عيب صناعة أو كسر ناتج عن الشحن. يُرجى التواصل معنا خلال 24 ساعة من استلام الطلب لطلب الإرجاع أو الاستبدال.

نود التنويه أن شركات الشحن لا تسمح بفتح الطرود عند باب التسليم، لذا يُرجى استلام الشحنة، فتحها، فحص المنتج وتجربته في المنزل، ثم التواصل معنا خلال 24 ساعة في حال وجود أي مشكلة أو ملاحظة.

لإتمام عملية الاستبدال أو استرداد الأموال، يجب أن يكون المنتج في حالته الأصلية مع الاحتفاظ بالتغليف الكامل والأصلي لضمان وصوله إلينا بأمان.

وفي حال وجود عيب صناعة أو كسر، سنقوم برد المبلغ أو استبدال المنتج فورًا. يتم الاسترداد من خلال انستاباي
كما نرجو التأكد من أن مقاسات المنتجات مناسبة لمساحتك قبل الشراء لتقليل الحاجة إلى الاستبدال.

How to take care of your Glass Piece:

  • Pyrex glass is very delicate and requires a gentle treatment
  • Recycled glass is heavier and every piece of it is unique. It's 100% recycled and handmade so bubbles and marks may appear. Embrace its imperfection.
  • If you decide to fill your vase with water and style it with natural flowers kindly don't fill it to the top and only fill half of it as the water pressure can break the glass
  • Clean the outside regularly from dust with a soft dry cloth
  • Do not use harsh chemical cleaners on your vase.

Info about your Ceramic Piece:

  • Clay is a natural product dug from earth and from which beautiful pieces of ceramics are made.
  • During the manufacturing process, each stage is done by the hands of a different artisan from modelling to firing and glazing that's why no matter how hard to try, pieces produced will never be 100% identical. However this gives each piece its own unique beauty.
  • We do our best to make our ceramic pieces as identical as possible.

How to Clean the brass part in your piece:

  • Many of our recent table lamps have brass pieces included in the design
  •  Brass as a natural material may start to take on a patina or darker areas, which is completely normal. Some people like this personalized look of brass, and others prefer it shiny.
  • To make your brass piece shiny as new again simply use a bit of vinegar and rub gently it gently till it's bright and shiny again